November 2020

Accessibility Assistance

If you have difficulty using or accessing any element of this app or any associated website or other communication technology provided by Joshin, Inc. (“Joshin” or similar terms such as “we,” or “us”) please feel free to call us at 1-866-866-0345 or email us at and we will work with you to provide the information, item, or transaction you seek through an alternate communication method or that is accessible for you consistent with applicable law (for example, through telephone support).

Goal of Accessibility for All

Joshin desires to provide a positive experience to all our users, and we aim to promote accessibility and inclusion. Our goal is to enable our users (both caregivers and families/individuals seeking care) to successfully gather information and transact business through our app and other technology platforms.

Whether you are using assistive technologies such as a screen reader, a magnifier, voice recognition software, or captions for videos, our goal is to make your use of Joshin’s technology a successful and enjoyable experience.

Ongoing Effort

Accessibility is not a single destination but an ongoing effort for Joshin. We intend to continue to take actions to promote the accessibility of our app and other tools.


Please contact us at or 1-866-866-0345 if you have any feedback or suggestions as to how we could improve the accessibility of this app or our other technology.

Joshin is committed to making its app and technology platforms accessible to everyone, including those who use assistive technologies. Whether you’re a caregiver or someone seeking care, Joshin aims to provide a seamless and inclusive experience. The company is continually working to improve accessibility features and welcomes feedback to better serve its users. If you encounter any issues, Joshin offers dedicated support through phone and email to resolve your concerns in a manner that’s most convenient for you. With a focus on ongoing improvement, Joshin is not just meeting accessibility standards but is striving to exceed them.