How To Use The Joshin App

For Families

Click here for a video tutorial of the Joshin app!

Sign In

1. New Families: Click ‘Get Care’ to create an account.
2. Returning Families: Click ‘Log In’ under ‘Already have an account?’ at the bottom of the screen.
   1. Enter email that you used to create your Joshin account, or sign in with Facebook.

Update Care Plan

1. Click on the person icon on the bar at the bottom of the screen.
2. This is where you will add information that you would like your Joymakers to see when you send them a Care Request.
   • Joymakers will only have access to your Care Plan while they are viewing your Care Request before accepting/declining and then will regain access after they check in at the Care Date.
3. The pictures to the right show an example of the type of information that you can include in your Care Plan. To add or update any information in your Care Plan, click ‘EDIT’ next to the section you wish to change.
4. Additional Notes:
   • Next to the Hourly Rate it will display ‘Stripe Pay’ which means that you will utilize Joshin to process payment. If a family is using self-directed funding, it will indicate otherwise.
   • If you are a family using self-directed funding, you can select what fiduciary you are affiliated with under ‘Affiliation’.

Find a Joymaker

1. Click the calendar icon to see a list of Joymakers that are in your area.
2. Click on any Joymaker to learn more about them such as:
   • Education
   • Experience
   • Certifications
   • Availability
   • and more!
3. Joymaker Icon Meanings:

Send a Joymaker a Message

1. Click on the Joymaker that you would like to send a message to.
2. Click on the ‘message’ button that appears underneath their name.
3. Send them a message!

Book a Joymaker

1. Click on the Joymaker that you would like to book.
2. Click on the ‘book me’ button that appears underneath their star rating.
3. Click on ‘pick a date’ and then choose the date that you would like for your Care Date.
4. Click ‘start time’ to enter the time that you would like your Care Date to begin at. Click end time to enter the time that you would like your Care Date to end at.
5. Under ‘Notes for Your Joymaker’, enter any additional things that you may want your Joymaker to do during the Care Date. For example, you could put, “Walk the dog please!”.
6. Click ‘book now’ to complete the booking request. A notification should then appear at the bottom of your screen that says, “Booking created with success.”
   • The Joymaker will then receive an email and a push notification and will have 24 hours to accept or decline the booking request.

Filter through Joymakers

1. If you would like to see only the Joymakers that fit your specific needs (availability, type of care, etc.), tap ‘filter’ at the top of the Joymaker screen and choose what you would like your Joymakers to have on their Care Profile.

See your Bookings

1. Click on the icon with 3 horizontal lines on the bottom bar to see your bookings.
2. Here you will be able to see your Upcoming Bookings, Pending Bookings, and Previous Bookings.
3. Click on any of your Previous Bookings that are listed to see details that were entered from that Care Date.

Check In/Check Out

1. Click more (the three dots on the right) that is on the bottom bar.
2. Click on ‘QR Code’ to access the QR code that you will have the Joymaker scan at the beginning and end of the Care Date to check in and out.
3. This step needs to occur for process of payment.

View or Edit Subscription Plan / Update Credit Card Information

1. Click more (the three dots on the right) that is on the bottom bar.
2. Click on ‘Payment Information’.

Turn On Push Notifications

1. Click more (the three dots on the right) that is on the bottom bar.
2. Click on ‘Account Settings’.
3. Next to ‘Push Notifications’, make sure that the dot is moved over to the right side of the bar.

For Joymakers

Updating Your Profile

1. Make sure that your contact information is correct.
2. Upload a professional photo of yourself

• Do not use photos with:
  • Other people in the photo
  • Snapchat/Instagram lenses (dog ears, glasses, etc.)
• To edit bio:
  • Click ‘edit’ next to name
  • This is where you will share with families your education, experience, interests, etc.
• Add general availability (blocks) in profile

Setting Up Stripe

1. More (3 dots on bottom bar) -> Payment Information -> Stripe Dashboard
2. You will then be redirected to a new website where you will be able to fill out your information to get paid

Accepting a Care Date

1. When a customer sends out a booking request, you will be notified. You will only have 24 hours to accept or decline before the care request is automatically declined.
2. Once you open the app, your screen will display the booking request. You will be able to see how long the request is for, where it is located, how much the pay is, and the family’s Care Plan.
3. Look over the family’s Care Plan to make sure that you are confident in meeting their care needs. You will not be able to see the family’s Care Plan after accepting or declining. You will regain access to it when you check in at your Care Date.
4. Determine if you’d like to accept the Care Date request and simply click either accept or decline.

Check In/Check Out

1. Upon your arrival to your Care Date, go to your Joshin app and click “Check In”.
2. Your family will have a unique QR code which you will then scan through your app.
3. To check out: Click check out and scan the QR code
4. You will then fill out the Care Date survey

Rating the Care Date

1. After the Care Date, you will answer 2 yes or no questions to rate the Care Date.
2. Once you complete the rating, you will be able to continue using the Joshin app.

If you have any further questions about how to use the Joshin app, click here.